Community

Supporting the Wider Manchester Community

At Manchester Student Homes (part of The University of Manchester and Manchester Metropolitan University) we work closely with Manchester City Council and Greater Manchester Police to support students to integrate with the neighbourhood and tackle neighbourhood issues. 

 

The Manchester Student Homes Good Neighbours Team are available to answer queries, ideas or concerns about students living in your neighbourhood. Our off-campus management plan provides an overview of our targeted work for this academic year. You can find out more about our work in our latest Good Neighbours Team newsletter
 

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Working with Residents’ Associations and Community Groups 

Our team regularly attend meetings with Residents’ Associations and Community Groups. These include Ladybarn Action Group, Withington Action Group, Withington Village Regeneration Partnership, Team Around the Neighbourhood (TAN), and Schuster Road and Park Range Residents’ Association (by request). 
 

If you would like us to attend a meeting, whether as a one-off or regularly, please get in touch with the details. 

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‘Hello Neighbour’ campaign 

Our ‘Hello Neighbour’ campaign provides information to students about the support and signposting that Manchester Student Homes can offer them, whilst they live off-campus.  

If you live next to students, we encourage you to introduce yourself to them. You can collect free postcards to help you do this from our Pod in the University of Manchester Students’ Union. Knowing the students living next door can help build positive relationships and make it easier to handle any issues that might occur. 

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What to do if you have an issue with your neighbour:

If this is the first time you have had an issue with your neighbour, please try to speak to them about the impact their behaviour is having on you. Choose a suitable time – preferably during the day and not at the time of a party or when alcohol has been consumed. Keep it friendly and informal and try to agree some boundaries. If you can resolve this through a discussion, this is more likely to lead to a positive relationship between you and your neighbours. If you know the landlord or letting agency of your neighbours, you could also consider contacting them directly so they can speak to their tenants. 

 

We work with other teams across the Universities, the Students’ Unions, Manchester City Council and Greater Manchester Police to tackle neighbourhood issues, particularly around noise and anti-social behaviour. When needed, we work together to respond to complaints as a partnership.  

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What to do if you have a complaint: 

How to report excessive noise 

  • Report noise issues occurring after 8pm to Manchester City Council by phone on 0161 234 5004 (ideally whilst the noise is occurring). Officers from the Licensing and Out of Hours Team will attend incidents if noise is ongoing and having a significant impact on you within your home. Access to your property may be required to carry out a noise assessment.  

  • Manchester Student Homes will be informed of any issues at student properties, please do not report them directly to us. 

How to report anti-social behaviour 

  • Manchester Student Homes will be informed of any issues at student properties, please do not report them directly to us. 

How to report excess waste, fly-tipping and litter 

  • You can also report any serious or persistent waste management issues at a student property directly to Manchester Student Homes. 

How to report a planned party 

  • Please contact Manchester Student Homes directly (after 5pm or at the weekend, please contact Manchester City Council on 0161 234 5004) 

Raise a complaint with us 

You can also report neighbourhood complaints to us by email manchesterstudenthomes@manchester.ac.uk or phone 0161 275 7680. We take all complaints seriously and each will be investigated. Where there is evidence of persistent or extreme incidents, enforcement action will be taken, and the students will be referred to their University for disciplinary proceedings. 

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