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Living in Your Home


Rights, Responsibilities and Repairs


Your Agent/Landlord is responsible for...

  • Keeping in repair the structure and exterior of the dwelling house, including drains, gutters and external pipes.

  • Keeping in repair and proper working order the installations for the supply of water, gas and electricity and for sanitation (including basins, sinks, baths and sanitary conveniences and for heating rooms and heating water.

There is a recommended procedure for reporting repairs. Click here for further details.

  • Providing you with the agents/landlords full name and address. The address must be in England or Wales.

  • Providing you with a copy of the valid current Gas Safety Certificate and HMO Licence (where applicable).  (For further information see our Code of Standards).

  • Allowing you to 'peacefully enjoy' your accommodation (unless there is an emergency).

  • Letter ImageAgents/Landlords have the right to enter the property at reasonable times to carry out the repairs for which they are responsible and to inspect the condition and the state of repair of the property. They must give at least 24 hours notice in writing of an inspection. It would be helpful to set out the arrangements for access and procedures for getting repairs done in the tenancy agreement.​​

  • Providing you with an Energy Performance Certificate (EPC).


You are responsible for...

  • Acting in a 'Tenant-like manner'. This means you should perform the smaller tasks around the house such as: changing a light bulb; unblocking sinks when clogged with waste; and cleaning the windows when necessary.

  • Not damaging the house, if you do then you and your guests are responsible for the repairs.

  • Wheely bin ImageRecycling Bag ImageRefuse collections. Remember to find out the collection days from your local council. Put the wheelie bins out - and bring it back in again, it's illegal to leave it on the street.

​       You can find your bin collection dates by going tothe following websites:


       Manchester City Council or Salford City Council


  • Securing the property when you go away; lock all the doors and windows!

  • Being aware of the impact of noise and parties.

  • Reporting all repairs needed to the agent/landlord (preferably in writing). The landlord's/agent's responsibility to repair begins only when they are aware of the problem. If the fault is not corrected within a reasonable period of time (dependant upon the nature of the disrepair) then seek advice from Manchester Student Homes, the Students' Union Advice Centre, Accommodation Office or Citizen's Advice.

Being a Good Neighbour


Meet your neighbours. Living in an off campus area means you are now part of a vibrant and diverse local community which extends further than your immediate neighbours. Take the time to get to know your area and introduce yourself to the people who live near you. It may be worth exchanging numbers should you need to contact each other in case of an emergency.

You can see look at our 'Welcome to the Community' guide for more information.

Safety and Security




home security


Burglars don't work to a schedule - if they see an open door or window they're likely to jump through it, whatever the time of day or night.



  • Make sure that window lock keys are supplied.

  • Make sure windows and doors are locked, even when you're at home. 1 in 3 buglaries are a result of an unlocked door or window.  In the summer ground floor windows and doors can be a point of entry.

  • Check with the landlord if contractors show up to ‘repair’ something.

  • Register any valuable property (eg. laptops, tablets, smart phones) on Immobilise free of charge. This will assist the police to return lost or stolen items to their rightful owners and also acts as a deterrent to offenders.


Don'tsID Image

  • Let contractors, or anyone else, in without seeing some ID.

  • Leave your house unsecured - this can invalidate your insurance and your landlord's. You might then face a claim for items that are stolen or damaged.

  • Leave your windows and doors unlock when you're at home. Lock windows and doors when you're in another room, and don't leave laptops, valuables etc on display.


street safety


Manchester Student Homes on behalf of the Universities works with partners such as the Students’ Unions, Greater Manchester Police and Manchester City Council to make sure students can access help and support should they be feeling vulnerable, unwell or have any general concerns, when out and about. This initiative is called the Student Safe Zone.

  • Don't walk around alone at night.

  • Keep valuables out of sight.

  • Be aware of your surroundings - don't wear headphones.

Information about Student Safety can also be downloaded from Manchester City Council.


public transport


See our House Hunting Section for more information on transport and contacts.


These tips may be useful if you are travelling at night. Take particular care if you are travelling after drinking.



  • Plan your journey in advance, and make sure you know your route and stop.​

  • Check the times of the last buses.

  • Have your ticket or change ready so your purse or wallet is out of sight and keep bags zipped and valuables secure.



  • Plan your journey in advance, and make sure you know your route and stop.​

  • Check the times of the last train.

  • Have your ticket or change ready so your purse or wallet is out of sight and keep bags zipped and valuables secure.

  • If you're waiting for a train, wait in a well lit area, close to other people.

  • Sit in a busy compartment.

  • If you're worried, consider changing compartments or getting off the train altogether.

  • Get someone to meet you at your destination




Manchester Student Homes also support the Safe Taxi Scheme. This will help you get home safely if you don’t have the taxi fare.  More information can be found at Street Cars or The University of Manchester Student's Union.

If you decide to use an alternative taxi company

  • Use a taxi company you know and trust.

  • If you book a mini cab by phone, ask the driver to confirm your name and destination. It's illegal for mini cabs to pick you up unless you book through their operator. Mini cabs that try to do this are unlicensed and uninsured and you don't know what the driver's been up to in the past.

  • Use black cabs as much as you can.

  • If you start to feel uncomfortable in a taxi, get the driver to drop you off in a busy familiar place and get out of the car.


Have your money and keys ready so that you can get into your house quickly at the end of the journey.


gas safety guide


You must remember:Gas Image


…to turn off the gas supply to the property if you suspect a leak of gas or carbon           monoxide fumes.

…to report gas leaks to National Grid on 0800 111 999.

…not use a gas appliance if you think it's unsafe.



  • Make sure the gas meter and cut-off valve are easily accessible.

  • Make sure you get instructions on how to use appliances, particularly gas boilers.

  • Report any problems with a gas appliance immediately to your landlord, in writing.



  • Do your own DIY repairs on any gas appliance.

  • Leave anything cooking whilst you are out of the room.


Please be AwareExclamation Mark Image  The obligations on you and your landlord are statutory. To fail to meet them would be a criminal offence.


electrical safety


Did you know that…Electricity Image


…your landlord has to make sure the electrical installation in the house is safe.

…any electrical appliances supplied by your landlord have to be safe to use.

…there should be user guides in the house for each appliance.



  • Let your landlord have access to your house to test the electrical installation (with 24 hours written notice).

  • Report any appliances that don't work straight away to your landlord, in writing.

  • Use appliances according to the user instructions.



  • Plug too many appliances into one socket.

  • Ignore worn flexes on appliances.

  • Do your own DIY repairs on appliances or sockets.


fire safety


Your landlord has to provide adequate fire precautions and means of escape from fire. Manchester Student Homes works closely with accredited landlords, Greater Manchester Fire and Rescue, and Manchester City Council to ensure fire safety requirements are met in accredited properties.


What to look for:Fire Image


  • Smoke detectors should be in the hall and on the landing. They may also be in other rooms

  • If there are locks on the bedroom doors, there should be no keyhole on the bedroom side (so you don’t need to use a key to escape if there’s a fire).

  • The front door lock should have no keyhole on the inside (so you don’t need to use a key to escape if there’s a fire).

  • A fire blanket in the kitchen (there may be others elsewhere in the house but it’s important to have them in the kitchen).



  • Make sure the house has all of the above. If not, move on to the next one and let us know.

  • Get together with your housemates to come up with an escape plan in case of an incident.

  • Battery fire/smoke alarms are tested  on a weekly basis.



  • Disconnect smoke alarms - this not only puts your life at risk but also invalidates the landlord's insurance.

  • Prevent your landlord from entering your house (with 24 hours written notice) to service extinguishers or the fire detection system.

  • Tamper with the smoke detector heads – they are wired to the mains.

  • Block any passageways, the landing, hallway etc., with bikes, furniture, plants, traffic cones, etc.

  • Prop your bedroom door open or disconnect the door closer.


Manchester Student Homes, Unit 1-3 Ladybarn House, Moseley Road, Fallowfield, Manchester, M14 6ND
Tel Main: 0161 275 7680/1, Email:

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