If you are having an issue with student neighbours, you can get in touch with the neighbourhood helpline (below), Greater Manchester Police or Manchester City Council.

Neighbourhood Helpline

The Neighbourhood Helpline is a 24 hour voicemail service for residents (including students) to report issues or problems concerning student's behaviour away from the main campus in residential areas. Common issues include reporting noisy student parties or anti-social behaviour.

The Neighbourhood Helpline is staffed by the Off Campus Student Affairs Manager (OCSAM) and is part of wider partnership work with Manchester City Council and Greater Manchester Police.

How it works:

• An issue is reported via the helpline and the OCSAM responds the next working day to get more information where required.
• The OCSAM then cross checks with the Police and City Council to get more information and to check for other reports.
• The OCSAM, the police and the city Council pay a joint visit to the student property to explain the impact of their behaviour, the possible repercussions and to give a formal warning where necessary. Official letters are sent out following the visit.
• If complaints continue then more formal action is taken through the relevant avenue. 

Neighbourhood Helpline number: 0161 275 1863

Email: Neighbourhood.helpline@manchester.ac.uk

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